5 Ways to reduce 'No-Show' appointments in Colombo
Traffic and rain are common excuses. Learn how automated WhatsApp reminders can save your practice revenue.
The Cost of an Empty Chair
In Colombo, the average "No-Show" rate for dental clinics hovers around 15-20%. If your average bill value is LKR 5,000, just one missed appointment a day costs you LKR 1.5 Million per year.
Here is how top-performing clinics are solving this problem.
1. The "24-Hour" WhatsApp Reminder
Calling patients is time-consuming and intrusive. SMS is often ignored. WhatsApp is the gold standard in Sri Lanka. Sending a gentle reminder 24 hours before the slot reduces no-shows by 40%.
2. Charge a Booking Fee (for Long Procedures)
For Root Canal Treatments or Crown preps, consider taking a non-refundable LKR 1,000 advance via a payment link. Patients are 90% more likely to show up if they have "skin in the game."
3. Handle "Traffic" Excuses Proactively
Colombo traffic is unpredictable. Send a message 1 hour before saying: "Dr. Perera is ready for you. Please check Google Maps for traffic delays."
4. Digital Aftercare = Loyalty
Patients ghost you when they feel neglected. Sending an automated "How are you feeling?" message the next day builds immense loyalty, ensuring they return for their 6-month checkup.
How DentalDesk Automates This
You don't have time to send these messages manually. DentalDesk connects directly to WhatsApp to send:
- Appointment Reminders (Auto).
- Traffic/Location Links.
- Sinhala/English Aftercare instructions.
Dr. Editorial Team
DentalDesk Technologies